Terms and conditions of use
A Terms and Conditions (T&C) document for an online store in India should include the following information:
- Contact details: The seller's contact information, such as an email address
- Customer rights: The rights of the customer, such as withdrawal rights
- Conditions of use: The conditions for use or purchase
- Warranty: If applicable, the warranty information
- Safety information: Instructions for proper use and other safety information
- Payment methods: The methods of payment accepted by the store
- Delivery terms: The terms of delivery, including the method, timing, and delayed delivery
- Returns and refunds: The return and refund policies, including the reasons and procedure for returning goods
- Intellectual property: How the store's intellectual property is protected, such as by copyright and trademark laws
- Liability: How the store's liability is limited, such as for product misdescriptions or shipping delays
A T&C document is a contract between the store owner and their customers that defines what each party can expect. It helps to prevent abuses of the store, limit liability, and lay legal claim to the store's content.